The term 'quality' has a relative meaning. This may be expressed as "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In other words, a product has good quality when it "complies with all the requirements specified by the customer".
It is the policy of Smilax to consistently offer quality products that are fit for their intended purpose, reliable and in conformance with both regulatory and customer requirements. Smilax therefore commits itself to ensuring flawless quality of its products and services, seeking long-lasting satisfaction of their business partners/customers.
In order to achieve these objectives the management has established a policy to maintain an effective and efficient Quality Assurance Programme, which is planned and developed in conjunction with all management functions. Smilax considers quality as a key element to its success.