Smilax is committed to the delivery of safe and efficacious products to clients which is a principal element of our Organization’s objective and mission.
The term 'quality' has a relative meaning. This may be expressed as "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In other words, a product has good quality when it "complies with all the requirements specified by the customer".
Smilax workforce is committed to maintaining a quality culture with appropriate processes in place to drive quality-focused behaviors and ensure decision making based on what is best for product quality, consumer safety, and protection of Smilax’s reputation and business.
To meet this commitment, Smilax maintains a quality-focused and result oriented culture to ensure the highest priority is placed on the safety, effectiveness, and reliability of our products, the safety of our clients, the quality of data supporting regulatory submissions, and interactions with our stakeholders.